Healthcare & Medical
A Human Factors Approach to Patient Safety
University Hospitals Tees
A progression from the previous session of An Introduction to Human Factors, this lesson goes on to discuss the implementation of Human Factors into the clinical environment in order to increase patient safety.
Training Course
Healthcare & Medical
An Introduction to Human Factors and Non-Technical Skills
University Hospitals Tees
The “An Introduction to Human Factors and Non-Technical Skills” lecture is the first of two lectures that explore the nature of Human Factors within the health industry. This first two-hour interactive lecture focuses on the basics of Human Factors and an insight into the 6 non-technical skills. Attendees will come away with an enhanced understanding and should be able to put the new learning into practice.
Training Course
Healthcare & Medical
Bite size training Driver Diagrams
University Hospitals Tees
Quality Improvement (Q.I) bite size Driver diagrams. This session teaches candidates how to utilise the driver tool, to flesh out an aim and ensure all of the contributing factors into the aim are captured. Utilising clinical examples to illustrate how the tool works we will then provide resources and a selection of aims for groups to practice building their driver diagrams. By the end of the session, you will have gained an understanding of the following concepts, Driver diagrams as an improvements tool, What constitutes a primary driver, What constitutes a secondary driver, What we mean by tertiary drivers.
Training Course
Healthcare & Medical
Call Handling
University Hospitals Tees
To understand the importance of good call handling skills and the impact this has on a patient’s experience. To develop an understanding of the Trusts’ values and behaviours and the positive impact they have on the service and identify best ways to deal with challenging and difficult calls.
Training Course
Healthcare & Medical
Civility, Improving Team Communication and Culture
University Hospitals Tees
An introduction into civility within the workplace. How incivility can affect all around us and what we can do to promote civility and build a stronger culture built on kindness.
Training Course
Healthcare & Medical
Dementia Tier 2 Training
University Hospitals Tees
This programme will cover Tier 2 ‘Dementia Training Standards Framework’ 1 -13 (HEE). It provides the essential skills and knowledge necessary across the health and social care spectrum. It will help to ensure quality and consistency in dementia education and training. Providing core skills and knowledge for people who regularly work directly with people living with dementia.
Training Course
Healthcare & Medical
Dyslexia Awareness Training (For Trust staff who wish to support Dyslexic colleagues)
University Hospitals Tees
This course is designed to raise awareness and develop an understanding of the difficulties people with Dyslexia can face. We will also gain an understanding of how we can support those with Dyslexia in the workplace.
Training Course
Healthcare & Medical
Effective Meetings Bitesize
University Hospitals Tees
To explain how to confidently plan, structure and conduct meetings to engage participants and meet team objectives.
Training Course
Healthcare & Medical
Excellence in Customer Service
University Hospitals Tees
This course outlines why good customer service is a vital part of a service user’s experience of the NHS. All staff are responsible for delivering good customer service and this session can act as a useful reminder of the Trust values and behaviours and the positive impact they have on the service. It will allow attendees to understand empathy, the importance of confidentiality and how their words, actions and behaviours can impact both positively and negatively for internal and external customers.
Training Course
Healthcare & Medical
Getting the most out of your appraisal
University Hospitals Tees
This course is designed to help develop skills and knowledge in preparing for your annual staff appraisal. Topics include how to plan, prepare and get the most from your appraisal conversation.
Training Course
Healthcare & Medical
Harvard Referencing
University Hospitals Tees
This course discusses why we need to reference sources in our written academic work. Why it is important with regards to plagiarism but also how it can show that a person has read widely around the subject itself. The course’s focus is to demonstrate how to use the Harvard Referencing system when we need to reference many different types of sources. We look at how we can successfully use in text citation and also how we can compile a reference list.
Training Course
Healthcare & Medical
Holding Health and Wellbeing Conversations part 1
University Hospitals Tees
This course is designed to help develop skills and knowledge in holding health and wellbeing conversations. Topics covered include the value of having a wellbeing conversation, the dimensions of wellbeing, how to build trust, how to hold a conversation, how to prepare for challenge, and guidance and support.
Training Course
Healthcare & Medical
Improvement - 5S
University Hospitals Tees
The 5S Bitesize session is a session dedicated to exploring the 5S tool for workplace organisation. The session begins by exploring the process to be followed when making a quality improvement in the workplace and highlighting which stage of the process the 5S tool could be utilised. The session then explores waste and links this to poor organisation and finally focuses upon a deeper dive into the 5 stages of the 5S tool, finishing off with exploration of the 6th S = safety. Candidates are then provided with the opportunity to plan a 5S intervention specific to their workplace.
Training Course
Healthcare & Medical
Improvement, capacity and demand training
University Hospitals Tees
This session is a targeted training package which focuses on balancing capacity and demand across services. The session Improvement, Capacity and demand bite size looks at capacity and demand planning as well as how to balance workloads within your department. By the end of the session, you will have gained an understanding of the following concepts, Capacity, Demand, Activity, Q.I techniques, Marginal gains. This should help to improve patient flow and smooth over patient transitions between departments.
Training Course
Healthcare & Medical
laparoscopic surgical skills course
University Hospitals Tees
Laparoscopic surgery is now the mainstay of most surgical procedures due its benefits – fewer complications, and quicker recovery. The skills needed for laparoscopic surgery require hands on training, development of ambidexterity, great hand eye coordination and depth perception, and the ability to work with minimal tactile feedback. The laparoscopic surgical skills course provides a learner oriented platform in which basic laparoscopic surgical techniques can be learnt in a highly supported, low stakes, friendly environment with a view of translation of skills learnt on the course to the theatre as deemed appropriate.
Training Course
Healthcare & Medical
Lean Practitioner Course
University Hospitals Tees
The Quality Improvement Lean practitioner course is a 4-half day training program. Candidates will work to deliver a service improvement project utilising Lean and/or 6 sigma methodology. The course utilises the DMAIC (Design, Measure, Analyse, Improve and Control) methodology structure with each session focusing on a different element. Candidates will attend the program over several months and work to complete a service improvement project. Training rolls over a 4-month period, with a final month for candidates to work to complete their projects. These are then reported across the Trust via a Lean poster presentation.
Training Course
Healthcare & Medical
Management Essentials – Appraisals and Retention
University Hospitals Tees
This course is designed to help managers & team leaders develop skills and knowledge in preparing to deliver annual staff appraisals. Topics covered during this training include how to plan & prepare for the meeting as well as how to approach a well-being conversation.
Training Course
Healthcare & Medical
Management Essentials, Menopause for Managers
University Hospitals Tees
This course is designed to help Managers & Team Leaders develop skills and knowledge in supporting staff going through the menopause. Topics include what menopause is, the impact of symptoms, legislation, how to have a supportive conversation, and reasonable adjustments.
Training Course
Healthcare & Medical
Management Essentials, Restorative Just and Learning Culture for Line Managers
University Hospitals Tees
At South Tees we’re implementing an approach to incidents and adverse events that is more supportive and understanding, one that encourages organisational learning and leads to better care, for patients, staff, families and the Trust as a whole. This supports our work in adopting the new NHS Patient Safety Incident Response Framework. This training is essential for all line managers to understand our approach to resolution and their responsibilities within that process.
Training Course
Healthcare & Medical
Management Essentials- Effective and Productive Conversations
University Hospitals Tees
To be able to prepare for an effective and productive conversation, to understand the impact of challenge, differing behavioural styles and develop skills and knowledge to be able to hold the conversation to an effective outcome.
Training Course
Healthcare & Medical
Menopause Awareness
University Hospitals Tees
This course is designed to raise awareness of the menopause and how this can affect women in the workplace and at home. Areas of focus include phases of the menopause, symptoms and how to access support. The session will help attendees to recognise how the menopause can impact a person’s health and well-being, identify sources of help and support and demonstrate the importance of inclusivity within the context of menopause.
Training Course
Healthcare & Medical
Navigating real conversations in the workplace
University Hospitals Tees
This course is designed to develop confidence in holding real conversations through planning and preparation, to understand emotions and the impact of the conversation, developing skills and knowledge to hold it to an effective outcome.
Training Course
Healthcare & Medical
Note Taking Training
University Hospitals Tees
This course is designed to develop note taking skills needed to be able to record clear and concise notes during meetings. We will look at how to create an agenda as well as look at the importance of listening skills, how to prepare to listen and able to take notes during a meeting. We will outline techniques, strategies, and good practice to be able to produce detailed minutes after the meeting. This course is aimed at attendees who have little or no experience in note taking. This course may act as a refresher for those who already take notes.
Training Course
Healthcare & Medical
Preparing for your interview
University Hospitals Tees
This session aims to provide staff with skills such as answering questions effectively, being prepared for an interview mentally and displaying confidence in order to experience a comprehensive interview.
Training Course
Healthcare & Medical
Presentation skills
University Hospitals Tees
This course is designed to help develop skills and knowledge in delivering effective and engaging presentations. Topics covered include how to plan, prepare, and overcome barriers. Delegates will be able to practice delivery of a short presentation based on their learning. This is for anyone who is required to give presentations as part of their job roles, apprenticeships, or planning events, who may want to build their confidence in delivery in front of an audience. This training is delivered to small groups to ensure a safe space to demonstrate learnt skills.
Training Course
Healthcare & Medical
Process Mapping – Bitesize
University Hospitals Tees
The Process mapping Bitesize session introduces candidates to process mapping as a useful tool in QI. It supports candidates to develop their understanding of what process mapping is, when you could use and apply the tool and why. Candidates are then introduced to process measures which can be included in their mapping work in order to build understanding of flow of the process and identify areas for improvement.
Training Course
Healthcare & Medical
Service Improvement for beginners (Novice)
University Hospitals Tees
Quality Improvement (Q.I) novice level is an introductory session to change concepts and change management. The workshop will introduce candidates to a number of quality improvement principles and the PDSA tool. Which is a fast packed trial and error to tool to understand change impact. The session closes with an exploration of organisational culture. Where candidates get chance to assess their own responses to change over 4 measured domains. The session concludes with a number of tools designed to overcome change resistance and help move a team forward through change.
Training Course
Healthcare & Medical
Time Management
University Hospitals Tees
This course is designed to develop an understanding of time management and learn techniques to help you manage your time effectively during your working day.
Training Course
Healthcare & Medical
Unconscious Bias
University Hospitals Tees
This course introduces the topic of unconscious bias and the effect this can have on our decision making in and out of the workplace. Unconscious bias affects everyone and by acknowledging that it does exist we can start to address the impact that it can have on individuals, colleagues, and service users. It allows for attendees to identify their own unconscious biases, the impact on their behaviours and language and allow them to explore ways they can take compensatory action.
Training Course
Healthcare & Medical
Workplace Dynamics: Best Practices
University Hospitals Tees
To introduce professional conduct and behaviours in health care and highlight the impact on individuals and teams. This session will help you understand your own and teams' behaviours in a professional setting.
Training Course
