Complaints handling - Local Resolution

This course is for all staff working in the health and social care environment with adults. The session is designed to raise awareness about basic first aid. Learners will leave the session with updated knowledge and skills relating to basic first aid.

This course is for all staff working in the health and social care environment with adults. The session is designed to raise awareness about the way food can become contaminated and how to prevent it. Learners will leave the session with updated knowledge and skills relating to possible reasons for food contamination and how to reduce and prevent food contamination.

This course is for all staff working in the health and social care environment with adults. The session is designed to enable staff to recognise what a complaint is and identify good practice in managing complaints. Learners will leave the session with updated knowledge and skills relating to complaints management and how to deliver good customer service. Discussion will look at legislative frameworks and guidance around complaints handling.

This course is for all staff working in the health and social care environment with adults. The session is designed to raise awareness about dementia. Learners will leave the session with updated knowledge and skills relating to dementia, recognising the importance of life story work, effective communication and how the environment can impact on the individual. Discussion will look at legislative frameworks and guidance around the care of the individual diagnosed with dementia.

This course is intended for all individuals working in the health and social care environment. The session is designed to refresh and enhance the knowledge and skills of all staff with regards to fire safety. Learners will cover the theory behind legal obligations relating to fire safety, basis of how and why fire starts, principles of how to manage risks, ideas on how to work safely and understanding of the safety features of their workplace. The practical component of the session walks learners through an array of emergency situations to identify procedures for, raising the alarm, contacting the fire service, evacuating various styles of building and fire extinguishing.

This course is for all staff working in the health and social care environment. The session is designed to raise awareness about fire safety. Learners will leave the session with updated knowledge and skills relating to the elements required for a fire to start, recognising the importance of good housekeeping and the prevention of fire, effective communication within the signage, fire panel, progressive horizontal evacuation and how to use various extinguishers.

Learners will be able to identify the primary survey DRABC. Learners will demonstrate the application of the primary survey and complete the practical component i.e placing an individual in the recovery position and compressions with the use of an AED.This course is for all staff working in the health and social care environment with adults. The session is designed to raise awareness about infection prevention and control. Learners will leave the session with updated knowledge and skills relating to germs and how they behave, the chain of infection, means of transmission and preventing the spread of infection.

This course is for all staff working in the health and social care environment with adults. The session is designed to introduce staff into their role as a health and social care worker. Learners will leave the session with updated knowledge and skills relating to their role, recognising the importance of person-centred care, recording and reporting and the core values within care. Discussion will look at legislative frameworks and guidance around the care of the individual’s living in a care environment.

This course is for all staff working in the health and social care environment with adults. The session is designed to raise awareness about why people may behave in a way that challenges. Learners will leave the session with updated knowledge and skills relating to possible reasons for behaviour that challenges and tools to equip the learner to reduce and prevent the behaviour.

This course is for all staff working in the health and social care environment. The session is designed to raise awareness about the importance of looking after their own back. Learners will leave the session with updated knowledge and skills relating to legislation and responsibilities, recognising the importance of risk assessments, effective communication and teamwork relating to manual handling.

This course is for all staff working in the health and social care environment with adults. The session is designed to raise awareness about palliative and end of life care. The learner will leave the session with the knowledge to recognise that the end of life may be imminent and the skills to deliver good quality care to ensure a dignified death.

This session is aimed at both nurses and nursing/care assistants that may perform venepuncture as part of their role. The course has a practical focus where learners are given opportunity to practice their technique in a lifelike simulated environment. Assessment will form part of overall clinical competence. Individuals are expected to return to the workplace and be supervised performing the procedure until deemed fully competent. The theory part of the course covers relevant anatomy, physiology, site selection, order of blood draw, infection control, ANTT and sharps safety. Learners are walked through the phlebotomy procedure and will discuss complications and troubleshooting.

This course is for all staff working in the health and social care environment with adults. The session is designed to raise awareness about the development of pressure sores and how to prevent these from happening. Learners will leave the session with updated knowledge and skills relating to the grades of pressure sores, specific risk assessments relating to pressure sores and measures to prevent pressure sores from developing or further deteriorating.

This course is for all staff working in the health and social care environment. Learners will leave the session with updated knowledge and skills relating to their role within safeguarding individuals, recognising the different types of abuse and the indicators that abuse may be happening. Discussion will look at legislative frameworks and guidance around the infrastructure and arrangements for safeguarding.

This course is for senior staff working in the health and social care environment. Learners will leave the session with updated knowledge and skills relating to their role within supporting Resident Health & Wellbeing, Exploring various Modules.