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Certified Customer Success Manager (CCSM) Level 3

Training Course

About the CPD Course

Level 3 of the Certified Customer Success Manager (CCSM) program expands on concepts and strategies laid out in the CCSM Level 2 program. Level 3 focuses on helping you create a more strategic approach and process for managing accounts.

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CPD Provider

SuccessCOACHING

SuccessCOACHING

SuccessCOACHING helps Customer Success Managers and Customer Success teams to not only know the best practices that drive Customer Success, but also how to apply them to resolve the real, everyday challenges Customer Success professional face as they work with their customers. We’ve distilled the insights gained from working with 500+ companies and created a comprehensive, easy to follow Customer Success training program trusted by CSMs from leading companies around the globe.
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Certified Customer Success Manager (CCSM) Level 1

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Level 1 of the Certified Customer Success Manager (CCSM) program provides professional knowledge of the foundational practices that power and drive Customer Success. Level 1 focuses on the components of the customer lifecycle and how they impact success as well as insights into how to handle customer situations.
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Certified Customer Success Manager (CCSM) Level 2

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Level 2 of the Certified Customer Success Manager (CCSM) program expands on core knowledge of Customer Success management best practices and strategies laid out in the CCSM Level 1 program. Level 2 focuses on refining your ability to effectively manage internal relationships and a growing portfolio of accounts.
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Certified Customer Success Manager (CCSM) Level 4.

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This is an advanced level program for experienced Customer Success Managers (CSMs) or Customer Success leaders. It expands upon the best practices and strategies of Customer Success Management laid out in the CCSM Level 3 Program and focuses on instilling the skills you need to efficiently and effectively drive expansion in your portfolio of customer accounts.
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Certified Customer Success Manager (CCSM) Level 5

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This is an advanced level program for experienced Customer Success Managers (CSMs) or Customer Success leaders. It expands upon the best practices and strategies of Customer Success Management laid out in the CCSM Level 4 Program and will provide learners with the opportunity to take a deeper dive into customer-facing concepts that are important for anyone in a customer-facing role to master.
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