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Complaints Handling

Online Course

About the CPD Course

It is essential to understand that using body language and behaviour to help diffuse a complaint situation and define correct complaint procedures is vital. This online Complaints Handling training course enables dental care professionals to understand their role and responsibilities about preventing and handling complaints, as well as to familiarise the GDC Standards to make practical and ethical decisions.

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CPD Provider

The Mandatory Training Group

The Mandatory Training Group

The Mandatory Training Group are a national delivery partner for ‘Health’ with the National Skills Academy (NSA). We are also an approved training centre with Training Qualifications UK offering Ofqual regulated training qualifications. We have a wide range of practical training courses that we deliver; including mandatory training courses, specialist training courses, train the trainer courses, dedicated training workshops and team building as well as Ofqual regulated QCF courses. The Mandatory Training Group offer bespoke accredited classroom training courses all over the UK, at any suitable training venue. Our team of trainers enables us to offer over 50 individual classroom courses, including CPD and QCF training qualifications. We also provide popular health and social care courses, including mandatory training for nursing and care staff.
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CPD Subsectors

Online & E-learning
Health & Wellbeing
Healthcare Services
Nursing
Patient Care
Support & Training