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Customer Service Excellence (CSX) Program

Training Course

About the CPD Course

Making the customer experience meaningful & memorable is a clear point of difference for individuals and organisations alike. In this engaging and informative program, you will learn to appreciate and understand how the attitude and behaviours of staff directly impacts upon the customer experience, which directly affects the success of the business. Discover how your engagement with customers can establish trust, while encouraging positive feedback that further endorses the brand and its staff.

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CPD Provider

The Marketing Sales Group

The Marketing Sales Group

Our mission is to support organisations and individuals as they strive for professional and business growth. The Marketing Sales Group (TMSG) established a dedicated platform where business leaders and individuals have access to essential resources, training and professional support services, to inspire and educate with a practical application. Developed by leaders in the sales and marketing profession, with extensive domestic and international experience, TMSG is a collaborative community with content written and sourced by industry experts.
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Sales Accelerator Program

The Marketing Sales Group

This program has been designed to assist individuals in developing an improved understanding of the requirements for a successful start or transition into the sales profession. Incorporating the essential skills and behaviours for sales success, the Sales Accelerator Program is well positioned to complement any in-house or company sales coaching program.
Course type
Training Course
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Business, Media, International Business, Media, International

The Developing Manager

The Marketing Sales Group

The Developing Manager is required to demonstrate the competencies necessary to steer the business and its people toward continued success. This program guides the participants through essential management skills, knowledge and behaviours, continuing their personal and professional development to a standard where they are better equipped for the increased responsibilities of a managerial role. The content and associated activities are designed to provide an enhanced understanding of the requirements of aspiring and evolving managers
Course type
Training Course
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Business, Media, International Business, Media, International

The Evolving Leadership Program

The Marketing Sales Group

The Evolving Leadership Program (ELP) and the resources that support it have been created to assist emerging and experienced leaders build the skills to achieve amazing results within their respective roles. It includes principles, practises, processes and tools for leaders to learn, develop and apply, to turn potential and actual challenges into opportunities for personal and professional growth and development.
Course type
Training Course
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Business, Media, International Business, Media, International

The Modern Coach

The Marketing Sales Group

This program and the associated resources have been developed to provide individuals and leaders with the necessary coaching skills, knowledge and behaviours which are expected of today’s coaches and trainers. During this program, participants will have the opportunity to acquire and develop essential practises, processes and tools to equip them for the responsibility of coaching and developing key talent.
Course type
Training Course
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CPD Subsectors

Business Support
Conferences & Events
Sales & Marketing
Workshop Organisers
Business Consultancy
PR & Marketing
International Associations
International Training
Region - Australia

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