Principles Of Customer Service Knowledge

This course is helpful for anyone wanting to form a greater understanding of alcohol and how it can affect individuals. Learners will develop their knowledge and understanding of alcohol and how to support individuals with an alcohol dependency.

Learners will explore the importance of social responsibility in businesses for sustainability, the relationship between sustainability and the triple bottom line, and the concept of greenwashing.

This course outlines the agreed set of standards that define the skills, knowledge and behaviours that will be expected across the health and social care industry. The standards are universally accepted as they have been jointly developed by health and social care governing bodies. Whether you are new to the industry or beginning a new job within the sector, these are the standards that should be covered by those who are new to the health and social care sector as part of your induction.

This training course will provide learners with a wide range of knowledge in both generic and specialist cleaning principles enhancing their skills in a growing industry. They will gain an in-depth understanding of maintaining levels of cleanliness and recognising potential hazards.

This course is aimed at staff in an educational setting seeking to improve their knowledge of consent. Those studying qualifications in the counselling, community work, youth work or volunteering sectors may also find this course useful. Learners will consider many aspects of consent, including legal definitions, common societal myths and misconceptions, importance of gaining consent, responding to events and how to signpost.

This qualification is aimed at anyone seeking to improve their knowledge of consent, either for personal or professional reasons. Those studying qualifications in the counselling, community work, youth work or volunteering sectors may find this qualification useful. Learners will consider many aspects of consent, including legal definitions, common societal myths and misconceptions, importance of gaining consent, responding to events and how to signpost.

This course enables the learner to develop a knowledge and understanding of the role of digital marketing. Learners will also consider how to digitally promote a business and use online presence to fundraise.

This course enables the learner to develop a knowledge and understanding of the role and effectiveness of reviewing digital marketing. Learners will also consider how to use the outcomes of digital marketing reviews.

This short course is aimed at anyone seeking to improve their knowledge of domestic abuse, either for personal or professional reasons. Those studying qualifications in the counselling, community work, youth work or volunteering sectors may find this course useful. Learners will consider many aspects of domestic abuse, including legal definitions, the signs of domestic abuse, the dynamics of relationships that lead to abuse, the impact on different demographics, and how to react, report and signpost.

This course enables the learner to develop knowledge and understanding of how email campaigns can help businesses engage their audience. Learners will also learn how to plan email campaigns and consider the role of data protection regulations in email campaigns.

This course is aimed at learners aged 16 to 19 and focuses on enhancing academic practice using AI. Learners will consider many aspects including how to use generative AI for research, writing and image generation, effective prompts for AI tools, strategies to evaluate quality, reliability and bias in AI-generated content, and best practices for AI use.

This course has been created to support learners in personal, social and employability related skills. It consists of a number of different topics under the headers, employability, self-development and social awareness.

This course enables the learner to develop a knowledge and understanding of the misuse of substances including alcohol. Learners will also consider risk-taking behaviours associated with substance misuse that impact on health and wellbeing whilst exploring prevention and resilience building.

This course enables the learner to develop a knowledge and understanding of food safety. Learners will also consider aspects of personal hygiene as well as exploring cleaning and contamination.

This course is aimed at anyone who wants to expand their knowledge on forced marriage and honour-based violence. The course will provide learners with a general understanding of these types of abuse. Learners will also delve into the laws that underpin this crime, how to spot signs of abuse, and strategies workplaces can adopt to support survivors.

This course enables the learner to develop a knowledge and understanding of the roles and responsibilities for health, safety and welfare at work, including risk assessments. Learners will also consider identifying and controlling risks, as well as procedures for responding to accidents and incidents.

This course not only covers the basic health and safety procedures but provides a more in depth description, by looking at risk assessments, fire safety principles, coshh, dse, manual handling and all relevant legislation.

This course will ensure learners develop and gain essential knowledge about employment legislation, confidentiality, hazards in the workplace, accidents and ill-health in the workplace, dealing with fires in the workplace and risk control. We believe this course will contribute to increased awareness of health and safety and employment legislation, as well as rights and responsibilities In the workplace across a variety of sectors. The course will also encourage learners to identify and deal with risks and hazards in the workplace, and recognise their own rights and responsibilities.

This Introduction to First Aid gives learners the vital knowledge needed to carry out first aid procedures safely, both in the workplace and in personal situations. This course will ensure learners develop and gain essential knowledge about managing an emergency and dealing with minor and major injuries, as well as allergies, choking, shock, head injuries and many other crucial scenarios where knowledge of first aid is vital.

This course is aimed at anyone who wants to expand their knowledge on keeping young people safe online. It will provide learners with a general understanding of how and why it is crucial to promote the safety and welfare of young people, in an online setting. Learners will also delve into the laws that are in place, see how to spot signs of abuse, and the different technologies available.

The Knife Crime Awareness CPD (Social Series) is ideal for those who wish to develop their knowledge and understanding of Knife Crime Awareness. It’s also valuable for anyone who is planning a career that requires an understanding of Knife Crime Awareness and is looking to gain a qualification in this. The programme is suitable for those who desire to form a foundation due to little or no previous experience of Knife Crime Awareness

This course enables learners to develop a knowledge and understanding of the misuse of substances, the personal and social effects of substance misuse, the perceptions of and responses to substance misuse and different ways to promote healthy choices and build resilience to substance misuse. This course is fully online and is made up of one unit that is broken down into four sections. Learners gain access to all four sections when they purchase the course and each section includes interactive pages, activities, videos and assessment questions.

This course will enhance your skills and prepare learners for the first steps into an accounting career. This course covers a range of basic principles such as costing, double entry bookkeeping and using accounting software. Learners will gain core skills including processing of payments and receipts, preparing invoices, completing bank reconciliations and business communication skills including letters, memos and informal reports. They will also gain practical, real-world accounting and finance skills, with the freedom to study flexibly, from anywhere. This is also coupled with The Skills Networks award-winning online resources and outstanding learner support. The course is fully online and is made up of five core units, plus an additional unit for the synoptic preparation. Learners gain access to the full five core units as well as the additional synoptic unit when they purchase the course.

This course will further enhance learner’s skills and prepare them for the next step in their accounting career. This course covers a range of complex accounting tasks such as preparation of reports and returns and maintaining cost accounting records. Learners will gain core skills including analysing variances, reconciling ledgers, making provisions for doubtful and irrecoverable debts, the use of spreadsheets to manage information and professional ethics. You will gain practical, real-world accounting and finance skills, with the freedom to study flexibly, from anywhere. The course is fully online and is made up of six core units, plus an additional short course for the synoptic preparation. Learners gain access to the full six units as well as the additional synoptic revision short course when they purchase the course.

This course will enhance knowledge of handling medication and covers legislation, responsibilities around handling medication and processes for its receipt, storage and disposal. Learners will look at side effects of different medicines as well as procedures for administration and the importance of promoting individual rights. They will gain awareness of key policies and procedures to follow when working with medication. With the freedom to study flexibly, learners can access the course from anywhere on The Skills Network’s award-winning online learning platform. This course is fully online and is made up of one unit that is broken down into eight sections.

This course is aimed at anyone who wants to expand their knowledge on the menopause. The course will provide learners with a general understanding of the stages of the menopause. Learners will also delve into why it’s important to raise awareness of the menopause, reasonable adjustments employers can make, and how we can support friends and family going through it.

The Mental Capacity Act (2005) is a key piece of legislation that protects the rights of individuals who lack capacity, as well as providing legal protection to those who provide care, support and treatment for individuals who lack capacity. The Act also outlines what constitutes as restraint and the factors which make restraint lawful. By completing this course, learners will be equipped with a greater understanding of the importance of the Mental Capacity Act (2005), the key elements of the Act and restraining an individual who lacks capacity.

This course enables learners to increase their knowledge and understanding of mental health and covers the social and personal effects of mental ill health, cultural diversity and mental health issues, responses to mental health issues and looks into the skills needed when working in mental health. This course can help learners to achieve a career in the health and social care sector.

This course enables the learner to develop a knowledge and understanding of personal money management, including savings, borrowing, credit and overspending. Learners will also consider bank statements and payslips.

This course enables learners to develop a knowledge and understanding of safeguarding, British values, propaganda and radicalisation. This course is fully online and is made up of one unit that is broken down into three sections. Learners gain access to all three sections when they purchase the course and each section includes interactive pages, activities, videos and assessment questions.

This course enables the learner to develop a knowledge and understanding of how to effectively prevent and control the spread of infection. Individuals will learn about outbreaks, epidemics and pandemics, viral and bacterial infections as well as how to reduce the risk of infection in the workplace and the home.

This course will ensure learners develop and gain essential knowledge about caring for people with dementia, covering the benefits of positive communication, use of medication and the importance of person-centred care. We believe this course will contribute to increased awareness of dementia and how it affects a continually growing number of people in society.