Managing People

Designed for all employees aged 18+ to ensure full compliance with UK gambling regulations and social responsibility requirements. Learn why mystery shopping and test purchases are conducted, how to carry out routine AGC checks, and the importance of staying within the law. The course covers recognising vulnerable customers, managing self-exclusion, refusing entry to restricted areas, and identifying suspicious behaviour. Essential for maintaining Gambling Commission compliance, preventing underage gambling, and promoting responsible gambling in AGC environments.

Can you explain the difference between stress and anxiety, and when anxiety develops into a recognised mental health disorder? Learn about common types of anxiety disorders, including their physical, psychological and behavioural symptoms, as well as effective treatment and support options. This mental health awareness training equips you to recognise the signs of anxiety in yourself and colleagues, promote early intervention, and support workplace wellbeing. Ideal for improving employee mental health, resilience and productivity in any professional setting.

Wondering how to conduct a one-to-one? Regular 1-1s can become your secret weapon for team success. With tips from top managers and scenario-based practice, get ready to turn every 1-1 into a win-win! Discover the value of regular 1-1s for meaningful team connections. Learn how to plan effective 1-1s. Understand how to master task scheduling, reviewing, and follow-ups. We cover the benefits of 1-1s and how to plan and prepare for them – frequency, location, agenda, regardless of whether your team member is based on site with you or remotely. Facilitating the meetings, using great coaching skills, and acting on feedback

Designed to give you the confidence and skills to be brilliant at sales and service, give your guests the best experience, and you the best rewards. Includes, how to give your guests the best, even when you're busy, the importance of knowing what you offer and how to use this to improve the guest experience. You will learn how to keep stress levels low during service (through preparation and awareness), techniques to increase sales, and your income, about different types of people, and yourself and how to vary your approach according to the guests and the environment.

Data Security Essentials, This course gives an overview of information security, from IT and workstations through to use of the internet and emails. Includes, What information security is, Why information security matters, How to protect your username and password, How to protect your workstation, How to stay safe online, How to comply with data protection law. PCI Essentials, The essential things all staff need to understand about the Payment Card Industry Data Security Standards (PCI DSS) and their responsibilities regarding compliance are. Includes, What PCI DSS are and why businesses must comply with them, What data theft is, the risks and what to do to prevent it, The scope of the Company's and your responsibilities and the PCI goals, Why you must handle manual card transactions correctly and how to do this, What data protection is all about, The benefits of compliance and the consequences of non-compliance.

Give your people the knowledge to maintain a good environment and improve their wellbeing with this DSE training course. Provides information on employer and employee duties within the workplace. Outlines key facts about the law and what to do to comply including what is covered in a display screen equipment (DSE) assessment and how to complete one. It also covers common problems and associated health risks with regular exercises to do to help prevent these.

A comprehensive overview of the Equality Act requirement for the fair and equal treatment of all. Examples are used to put the law into real-life and aid understanding. The course includes some sophisticated scenarios allowing the learner to practice identifying situations, who is involved and how, and then the best course of action to take. Includes, What being equal and fair means, Examples and effects of discrimination, Discrimination and harassment types defined under the law, What protected characteristics are, Where lawful discrimination is allowed, Pay equality and secrecy, How to identify and react to discrimination situations, in a virtual company.

Discover how to stay safe during a fire evacuation procedure. Help prevent fires by learning about the causes. Find out exactly what to do if your clothes catch fire. Be as safe as possible by learning what firefighting equipment is available and how to use it. Learn about fire evacuation procedures, so you know how to keep safe when leaving a building, what to do if your clothes catch fire, what firefighting equipment is available and how, as a last resort, do you use it.

First aid is an essential skill that could save a life, but many qualified first aiders lose confidence as time progresses. This course is designed to support qualified first aiders in prompting and refreshing the essential knowledge. It includes, assessing a situation and what to do in the first instance, identifying and dealing with heart attack and stroke victims, administering CPR. Dealing with slips, trips and falls (treating head and spinal injuries and fainters), signs and treatment of fits, seizures, diabetes, anaphylactic shock and asthma. Dealing with injuries from accidents, severe bleeding, sprains/strains, fractures/dislocations, burns/scalds, choking, drowning, electric shock.

Anyone dealing with food needs to know how to do it safely and hygienically, so it’s safe to eat. This course explains what food poisoning and contamination is, about the types of contamination, the sources of bacteria, how they spread and the essential and practical skills required to prevent it. The need to report illness and follow the personal hygiene rules, the principles of HACCP, the 'clean as you go' rule, COSHH, how to prevent pest infestation and recognise signs of pests in the workplace and how to identify hazards and control the risk to health from unsafe food practices.

Learn the essential and practical skills required to prevent a potentially life-threatening allergic reaction. Discover the 14 allergens and where they can be commonly found, in both food and drink. Find out what having an allergy means, what the customer needs to know and how we must clearly communicate it. Know the importance of recording ingredients information accurately for food prepared on site. Understand how to spot a severe allergic reaction in others and what to do. Understand the difference between an intolerance and an allergic reaction.

Designed to give you the confidence and skills to be brilliant at sales and service, give your guests the best experience and you the best rewards. Includes, how to get the best for you and your guests, even when you're busy. The importance of knowing what you offer and how to use this to improve the guest experience. How to keep stress levels low during service (through preparation and awareness). Techniques to increase sales and your income. Learn about different types of people, and yourself and how to vary your approach according to the guests and the environment.

A course to practice the skills you've learnt in Sales and Service Essentials and really cement your knowledge and confidence. You will practice your greet and seat skills and decide how to vary your style and approach based on the type of guest. Practice the best ways to make suggestions and guide guests so you deliver the best for them and you, even when you are busy. Learn the importance of knowing what you offer and how to use this to improve the guest experience together with techniques to increase sales. Understand the importance of table allocation and priorities.

Our FCP course is key for mastering the Forecourt Competent Person role and ensures safe fuel operations. It builds on existing forecourt safety knowledge from Fuel Safety Essentials, to enhance your expertise in managing fuel activities. Understand why fuel is regulated, the associated hazards, and relevant laws regarding fuel handling. Learn about tank configuration, ullage, and methods to prevent contamination. Master responsibilities during deliveries, both assisted and unassisted, identify risks and properly complete the petroleum delivery certificate.

Learn how to handle, present and sell fresh produce with confidence — reducing waste, improving displays and building customer trust. This practical course covers what good produce looks like, how to accept or reject deliveries, correct storage and rotation, merchandising techniques, cut flower care, and simple ways to recommend products. Discover how small changes can increase sales, create better customer experiences and help you take pride in getting fresh produce right every day.

Stress can be a good thing when it motivates us, but too much of it can literally make us ill, making it a major cause of absence from work. You will find out how to understand stress indicators and strategies for effective management and learn practical techniques for reducing stress through workload management, healthy habits, and breathing exercises. Gain insights into managing remote work challenges to improve overall wellbeing, attendance, and productivity. Learn how to recognise the signs and symptoms and get practical advice on reducing stress. Reducing stress will improve overall wellbeing, attendance and productivity.

Intermediate/Level 3. A practical course designed to equip hospitality and retail managers with the knowledge and confidence to effectively manage food safety and hygiene in their business. Covering legislation, managerial responsibilities, hazard identification, due diligence, team coaching, audits, HACCP, enforcement visits and customer complaints. Learn how to implement effective food safety procedures, control risks, support your team and maintain compliance while building a strong culture of food safety across your business. This course takes approximately 120 minutes.

Intermediate/Level 3. A practical course designed to give managers the knowledge and confidence to effectively manage health and safety responsibilities within their business. Covering legislation, risk assessments, accident prevention, COSHH, RIDDOR, team coaching and fire safety management. Learn how to identify hazards, implement effective controls, support safe working practices, investigate incidents, maintain compliance and confidently manage inspections from relevant authorities. This course takes approximately 135 minutes.

Do you understand the issues when it comes to looking after their people, including presenteeism as well as absenteeism, and the best strategies for offering support. This course will help managers consider the different but equally important issues that can arise when people are working remotely and in isolation from their teams. While intended primarily for managers, the course can also give team members greater confidence in supporting their peers. It raises the overall quality of leadership on this issue, adding value at all levels of an organisation

A good appraisal gives team members constructive feedback that’s supported by examples of their behaviour, good or bad and gives people clear steps on what they need to start, stop, and keep doing. We detail how to carry out an evidence-based assessment of an individual’s performance, manage an effective appraisal meeting and set meaningful objectives. You’ll gain the knowledge and confidence to prepare for and deliver appraisals. Your team should feel engaged and valued as their skills, understanding and performances are acknowledged. Learn how to address areas of improvement through objective setting and deal successfully with disagreement in an appraisal.

This Performance Management Course offers a chance to assess your skills and receive feedback on strengths and areas for improvement. It looks at how regular, consistent assessments of the morale, skills and behaviour of staff are vital to improving business results. Learn to successfully communicate your leadership to keep your people, and their performances, on track. Find out how to effectively manage performance issues and confidently handle difficult conversations. Assess and validate your management skills and recent development. Receive targeted feedback on your strengths and areas for improvement. Identify opportunities for further enhancement to refine your management abilities.

Give new recruits the best possible start with an effective induction process that builds confidence, engagement and long-term success. This course helps managers create structured onboarding experiences that introduce company values, clarify responsibilities and support new team members as they develop their skills. Learn how to identify training needs, recognise early successes, address performance concerns during probation and ensure both the employee and business are set up for a successful future together.

When the team are doing a good job, helping them develop may not seem like a priority. In fact, it’s more important than ever. Good leadership never stops, even when things are working fine. We look at ways to help your team develop – in terms of skills and internal job opportunities. There may not always be an immediate opportunity for career progression, but keeping your team engaged, motivated and inspired is the best way to retain talent and make sure everyone feels valued. And of course, you need to make sure the same is being done for you.

A course on setting objectives in performance management. Whether you’re new to the role or already have experience, as a manager you need to be both confident and effective. This requires preparing for the challenges ahead. You will learn strategies to effectively engage and motivate your team, develop skills to identify key challenges and areas for improvement and create actionable plans for positive change and enhanced team performance.

manage a successful team. In this Recruitment Management course you’ll learn how to identify skills gaps in your team and consider the different ways to fill them. You’ll understand the importance of assessing and monitoring performance and how to develop team members for promotion. You’ll also discover the knowledge and skills required to effectively prepare for, and conduct, external interviews.

This Wellbeing Training for Managers equips you to recognise and address mental health issues, fostering a supportive workplace culture of communication and empathy to enhance team performance. It helps you develop skills to recognise and address mental health issues affecting team members, build confidence to tackle difficult conversations with sensitivity and empathy and foster a supportive workplace culture that reduces stigma and enhances team performance.

Keeping everyone safe and well must be a top priority for any business, and accident prevention is at the core. Includes, The difference between accidents, incidents, near misses and dangerous occurrences, Risk assessments, Slips, trips and falls, COSHH and warning symbols, Safety warning signs, Safe working practices and controlling the risk of potential injury, accident or illness, Use of electrical equipment and reducing the risk of shock and fire, Manual handling and good lifting technique, How to recognise and manage fatigue in yourself and others, Understanding and acting on wellbeing issues, Influencing and negotiation skills to create a safety culture.

This course is all about getting the most out of your relationship with your customers and being successful. Includes, Getting on with people leading to greater job satisfaction, Steps to a sale including how to make the first move with customers and why it can make a big difference to how you both feel, Spotting buying signals, Knowing that product knowledge is key to successful sales, How to increase sales, by up selling, linking products, offering alternatives, the power of touch and offering an opinion, Dealing with difficult situations, The simple rules for managing queues and signalling for help.&nbsp,

This course explains the rise in burnout and the feeling of being constantly swamped. It sets out how to recognise the emotional and physical signs and symptoms of burnout, and manager strategies to reduce team stress and prevent burnout. The outcome is that you're equipped to reverse any damage and manage stress and build resilience through taking care of your physical and emotional health.

This course explains the difference between depression as a natural response to disappointment and clinical depression, which is a debilitating mental health condition. It helps you spot the signs and symptoms, understand different levels of severity and how to intervene effectively when required. This means depression can be dealt with before it leads to lost productivity and ongoing human misery.

Workplace aggression is any incident in which a person is abused, threatened, or assaulted in circumstances relating to their work. Dealing with customers and colleagues could potentially lead to aggression and you need to be aware of signs, contributing factors and what to do should it happen. Includes, What can make people angry and trigger workplace aggression, and how to eliminate or reduce these triggers, Communicating effectively as an effective deterrent, Identifying irrational behaviour and how to calm situations, How to handle one-to-one confrontations - during and after, How to respond to confrontation, Observation and listening skills, Memorising vital information.

It is important you understand the facts about mental health. Good mental health is not just about being free from mental illness, and this course covers all the facts and how to break the stigma. It explains that it means being able to make the most of your potential, cope with life and play a full part in your family, community and workplace. It also shows you how to recognise the most common mental health issues, and avoid using stigmatising language, in order to support colleagues who may need help.