Managing Workplace Stress

Active listening is what makes someone a truly gifted communicator. It can help you succeed in your job, make good impressions on your colleagues, and help you become a great leader. This course will help you improve relationships with your colleagues and clients through more effective active listening. Throughout the course, you will practice different active listening techniques in a range of online exercises.

Learn how to apply a variety of practical and ethical approaches through online classes and web-based simulations. You will reflect on your own ethical character and moral attributes so that you can apply what you learn to both your professional and personal life. After learning the theory, you will experience moral dilemmas first-hand through web-based simulations, including on the misappropriation of funds, embezzlement, taking credit for another's work and bullying. The simulations can also be completed in virtual reality (VR) if you have a VR headset.

This course will help you produce clear, concise, and well-structured written communications. Remember that creating a good first impression through your written work is just as important as creating a good first impression in person. Throughout the course, you can practice your written communication skills and get feedback on them from the online evaluation tool, which grades your writing on a range of criteria.

It's important to make a good first impression when you meet with potential mentors, clients, or even friends. In this short course, you will learn how to tell others what you do in 30-60 seconds and make a memorable impression on them with a personal elevator pitch. You will practice this pitch in a web-based simulation, which gives you feedback on your performance.

This online course provides a unique way to improve your public speaking skills. Learn different techniques with e-learning classes and then practice either online or in virtual reality (VR) - the practice exercises replicate a variety of public speaking settings and help you become a more confident speaker. You will receive instant feedback on your performance after each practice session so that you can identify areas to improve.

High-stakes presentations require more than just basic presentation skills. They require professional-level delivery techniques and the confidence to deliver at the highest level in any business setting. In this practical course, you will learn key topics including how to build confidence when presenting, open and close presentations convincingly and how to leave your audience with a message that really resonates. Throughout the course, you will practice what you have learnt in web-based simulations and get automated feedback on your performance.

In our working lives, we all need to know how well we are performing, how we could improve, and what support is available to us. This is the cornerstone of feedback. By the end of this course, you will have learned the techniques of delivering professional-level feedback to stimulate performance and encourage constant improvement. You’ll have the chance to practice what you’ve learned in online simulations, which provide feedback on your performance.

Confident, clear, and concise public speaking is both a skill and an art. In life, we all have moments where we're tasked with delivering a speech. The stakes are high, so it's important to make a great first impression and deliver your speech right. This course will teach you how to memorize a speech to ensure you deliver it effectively. You will then practice what you have learnt in a speech memorization game.

Virtual presentations require a unique skill set for delivery compared to in-person presentations. For example, you have to adapt to a lack of audience feedback and body language cues that you would otherwise have from a real-life audience. In this course, you will learn everything you need to present effectively online and then practice what you have learnt in a web-based simulation, which recreates the look and feel of web-conferencing software such as Zoom, Microsoft Teams or Webex. After presenting in the simulation, you will receive instant feedback on your performance.

There are many occasions in both our professional and personal life when we are called on unexpectedly to deliver an impromptu speech. These situations offer us opportunities to influence others, inform customers or colleagues, and make an unforgettable impression - when done right. In this interactive course, you will learn how to deliver effective impromptu speeches through a combination of online classes and interactive practice exercises.

From boardroom pitches to networking events and conference talks, this course will help you become more persuasive and influential in a variety of settings. This course includes interactive exercises, which can be completed online or in virtual reality (VR). These allow you to test out new approaches and communication styles in a safe space, without fear of judgment or consequences. You'll receive instant feedback on your performance and can repeat the simulations as often as you like.

Many sales pitches now take place remotely through video conferencing platforms. We now have to build relationships with prospects remotely, understand their needs online, and present our solutions over video. This course teaches you how to build these relationships and deliver effective online pitches to win more business. After learning the fundamentals, you will practice in a web-conferencing simulation that replicates the look and feel of online platforms such as Zoom, Teams and Webex. You will receive automated feedback from the simulation on your performance, so that you can identify areas to improve.

Gone are the days when facts and figures are the currency for influence. If you want people to lean in with curiosity when you deliver your message, you need to connect on a human level. Business storytelling is the answer. It enables a faster understanding of ideas, captures attention and compels more action. This course covers everything you need to enhance your business storytelling skills, which you can then practice and get automated feedback on in web-based simulations. The simulations can also be completed in virtual reality (VR) if you have a VR headset.

Winning pitches is key to the success of any business. However, the difference between winning a pitch and losing can be so slight, that you need to ensure your pitch is presented confidently and with maximum impact. This unique course combines online classes with realistic practice in virtual reality (VR). First, you will learn how to prepare for the pitch, build rapport with the prospect, ask for business, and more. Then you will build confidence by practicing these skills in a range of VR scenarios, which also give you feedback on your performance.

This training program is designed to help employees and supervisors gain the skills necessary to foster inclusive work environments that are healthy, welcoming, and safe for everyone. Throughout this course, you’ll learn how to address and reduce sexual harassment in the workplace. You’ll learn via online videos and interactive practice exercises, where you will witness some of the most common sexual harassment environments and reflect on how you would, and could, behave instead.

Before you can start training other, you must first develop the knowledge and skills needed to convey information in a compelling manner. In this immersive course, you will learn how to confidently train others in ways that fully involve and engage the learners. Learn how to create and deliver successful training sessions, develop your communication skills, plan a training session, deal with difficult participants, answer audience questions, and more. After learning the fundamentals, you will practice what you have learnt in realistic web-based simulations. The simulations can also be completed in virtual reality (VR) if you have a VR headset.