Crucial Conversations® for Accountability

Managing performance is about people. Effective performance management isn’t done with software and tools. It’s accomplished by respectfully addressing people’s behavior routinely and consistently. It’s about candidly coaching through challenges, holding people accountable for lapses in behavior. It’s about identifying goals, fast-tracking careers, and improving people. These are dialogue skills—the difficult kind that may not come naturally, but when learned, mean the difference between managing people and managing process. Crucial Conversations® for Accountability teaches a process for managing performance, strengthening trust, reliability, and eliminating inconsistency. It provides skills for holding peers accountable—regardless of position or authority.