There is no doubt that the best managers and clinical leaders have a higher than average level of Emotional Intelligence. Increasingly studies are finding that those leaders who demonstrate this skill have a happier workforce; higher staff retention rates; a better engaged workforce and an all-round more productive working environment. This half day online course is for those people that want to be a true 21st century clinical leader or manager. Emotional Intelligence is the difference that makes the difference in terms of getting the best out of your people.