Attend Westminster Insight’s Managing Noise Complaints online training; led by Emma Foxall; former Deputy Housing Ombudsman; who will share guidance on how to prevent disturbance and improve your organisation’s response to noise complaints. This course will include case studies and best practice tips on the entire complaints process including: what qualifies as a noise complaint; planning an investigation; identifying sources of information; and listening to residents. We will discuss the Housing Ombudsman’s Spotlight on noise complaints- time to be heard report. We will consider the recommendations made for both landlords and residents in delivering positive resolutions to noise complaints.