The recent Housing Ombudsman report on Complaint Handling Failure Orders highlighted a record high for non-compliance. The Complaint Handling Code is statutory with the Ombudsman’s power extended. Prepare for new compliance standards like Awaab’s Law; Rebuild trust with effective record keeping and tenant engagement; Enhance your approach to complaint handling; Leverage data to improve services; and build stronger; trust-based relationships with tenants. Network with colleagues from across the sector to gain insight on the latest developments from the Housing Ombudsman and how to build a more responsive; transparent and tenant-focused complaint process.