The Utility Week Customer Summit 2025 will explore themes central to customer teams across the sector. Showcasing industry best practice and learnings from other sectors; we will examine how utilities can rebuild trust with the public through customer service excellence. Our expert speakers will delve into tariff innovation; the utilisation of technology to ease the customer journey and the use of data to better understand consumer needs. Speakers will also debate the role of utilities in encouraging behaviour change; to increase water efficiency and fast-track the uptake of low-carbon technologies and energy flexibility; through thought-provoking presentations; robust debate and audience interaction.