The Care Quality Commission inspections into hospitals to date have reported that outpatients is one of the main areas that needs improvement. Outpatient clinics can be demanding environments. This conference, chaired by Mr Bibhas Roy, Consultant Orthopaedic Surgeon & Virtual Orthopaedic Clinic Lead, Central Manchester University Hospitals NHS Foundation Trust focuses on improving outpatient services and delivering outstanding care; including meeting the Care Quality Commission Standards for inspection. Through expert sessions and practical case studies the conference will focus on improving outpatient services, ensuring patient records are available, monitoring and improving patient experience, demonstrating leadership, redesigning outpatient services, developing and implementing core standards and the developing role of virtual outpatient clinics. The conference will also include an extended interactive masterclass featuring group exercises aimed at improving, capacity, access, patient flow and waiting times in outpatient services.