As we slowly emerge from a global pandemic, we are asking what the ‘new normal’ will look like for our hospitals and healthcare facilities and thousands of people that keep them running smoothly. In tackling the daily demands of managing a healthcare environment; Facilities Management, ‘Soft FM’ directors, leaders and teams are tasked with implementing financial, time and resource savings; improving integrated team-working; collectively taking their next steps to a ‘Net-Zero NHS’. These challenges illustrate the unique role of Healthcare Facilities Management ensuring the functionality, efficiency and cleanliness of our healthcare environments that are so essential to the long-term resilience.