Develop your skills to effectively and ethically manage the care of patients following an adverse outcome. We know that how you communicate with a patient when something has gone wrong is one of the key factors in determining if a patient will make a complaint or a claim. Yet most doctors receive little or no formal training in how to communicate in what can be a difficult and stressful situation. This workshop is available for Medical Protection members only The Mastering Adverse Outcomes workshop is designed to fill this gap, providing you with powerful techniques that can reduce your exposure to risk of complaints or claims.