Doctors who received training to improve their communication skills report a significantly lower rate of difficult interactions. We understand that dealing with difficult interactions with patients can be a significant cause of stress, yet the nature of most clinical jobs makes these encounters unavoidable. In these scenarios many doctors find it difficult to communicate their point of view effectively for fear of escalating conflict. This can lead to frustration, dissatisfaction and may affect patient care. As part of this workshop you will look at why such situations arise, be provided techniques to handle them effectively and manage your own internal response. This workshop is available for Medical Protection members only