CPD in the Customer Services sector

This informal CPD article, ‘Businesses, Archives and the Data (Use & Access) Act 2025‘, has been provided by Jess Pembroke, Director of Information Law Services at Naomi Korn Associates, a UK-based leader specialising in copyright, data protection and licensing.

This informal CPD article ‘Ensuring the Availability of DPO Contact Details: A Comparison of the EU and UK GDPR’ was provided by Educage Training, a team of legal and technical professionals specializing in data protection, information security, and regulatory compliance.

This informal CPD article, ‘The Eighty-Eight Percent Signal: What Rising Investor Demand Means for Business Strategy?‘ was provided by IFRS Lab, a leading ESG advisory and training institution committed to advancing sustainability.

This informal CPD article, ‘Raising the Bar: Understanding ISSA (UK) 5000 and Its Implications for Sustainability Assurance’ was provided by IFRS Lab, a leading ESG advisory and training institution committed to advancing sustainability.

This informal CPD article ‘Why Breathing Matters in Stress Management’, was provided by The Breathwork Reset, who offer transformative breathwork and meditation techniques combining ancient pranayama breathing methods with guided visualisation and modern music technology using the Soma Breathwork Protocol.

This informal CPD article, ‘What is Asset Management?’ was provided by Asset Wisdom Experts, an online learning platform to train the next generation of Asset Managers.

This informal CPD article, ‘Why Learning and Development Holds the Key to Asset Management Success’, was provided by Asset Wisdom Experts, an online learning platform to train the next generation of Asset Managers.

This informal CPD article, ‘Learned Optimism: Training Your Brain to See Possibility’, was provided by iGROW, partnering with Corporates to drive Employee Engagement through Holistic Health Solutions.

This informal CPD article, ‘The "Broaden-and-Build" Advantage: Why Joy is a Productivity Strategy’, was provided by iGROW, partnering with Corporates to drive Employee Engagement through Holistic Health Solutions.

This informal CPD article ‘Risk Management Principles’ was provided by London Optimum Training & Consultancy (LOTC), a UK-based training and consultancy provider committed to professional development and organisational performance.

This informal CPD article ‘Why do Brand Professionals Turn to Semiotics?’ was provided by Creative Semiotics, whose mission is to make visible the meanings embedded in brand communication to help business owners better manage the meaning of their brands.

This informal CPD article, ‘The Mid-Career Development Crisis: What AI Automation Means for Capability Pipelines’, was provided by Andrew Howie, Director of Partnerships at Open eLMS, who focuses on how organisations can leverage technology solutions to enhance rather than replace human capability in workplace learning.

This informal CPD article, ‘From One-Off Training to Continuous Learning: Rethinking Workforce Development’ was provided by Shaheryar Mallick, Managing Director of Train Point Institute, a training provider based in Dubai. Their mission is to support learning and development initiatives focused on professional competence, workforce capability, and long-term skill development.

This informal CPD article, ‘Decoding Appreciation: Why Personalized Recognition Matters’, was provided by iGROW, partnering with Corporates to drive Employee Engagement through Holistic Health Solutions.

This informal CPD article, ‘The Currency of Trust: Building Resilient Teams Through Empathy’, was provided by iGROW, partnering with Corporates to drive Employee Engagement through Holistic Health Solutions.

This informal CPD article ‘How to Become a Successful Massage Therapist in the UK’ was provided by Massage Academy London, an organisation dedicated to supporting both new and qualified massage therapists in advancing their careers through focused training and education.

This informal CPD article ‘Everyday Behaviours That Build Belonging’ was provided by Hanover Search Group, an organisation with deep functional knowledge of asset and wealth management, banking, fintech, healthcare & wellness, insurance, private equity, technology and professional services.

In recent years, remote and hybrid work has become increasingly common across industry sectors. The COVID-19 pandemic accelerated this movement as many organisations required employees to work remotely and recognised that often the same level of productivity could be achieved outside of traditional working environments. Studies show that between January and March 2025, at least 28% of employees in the UK hybrid worked1, and further research suggests remote work will become more prevalent in the future2.

This informal CPD article ‘AI and Cultural Heritage: Protecting Traditional Knowledge in the Digital Age’ was provided by Shreya Gautam of Lexellai, an organisation who provide courses for students focused on AI governance, regulation, and ethics.

Continuing Professional Development (CPD) encompasses a wide range of learning methodologies, and one of the most powerful yet sometimes underutilised approaches is peer learning - the collaborative exchange of knowledge, skills, and experiences among professional colleagues. This article explores the benefits of peer learning and how it can be effectively incorporated into your CPD journey.