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Telecommunications 11/10/23

Could smartphones prove vital in emergency preparedness?

This informal CPD article ‘Could smartphones prove vital in emergency preparedness?’ was provided by Lauren Perry, Graduate Safety & Risk Engineer and Alfonso Fox, Principle Engineer in Safety, Security & Resilience from Corporate Risk Associates (CRA). For over 20 years, CRA has been supporting operational leaders and technical directors working in critical national infrastructure sectors including Nuclear and Defence with working spanning projects in the UK, Europe, the Middle East and Asia.

Telecommunications 01/06/23

The Triple Impact of ESG: Building Trust with Investors, Customers, and Talent

This informal CPD article, ‘The Triple Impact of ESG: Building Trust with Investors, Customers, and Talent’, was provided by Gamma Business Communications, a leading supplier of Unified Communications as a Service (UCaaS) in the UK, German, Spanish and Benelux business markets.

Telecommunications 30/05/23

What is CCaaS (Contact Centre as a Solution)?

This informal CPD article, ‘What is CCaaS (Contact Centre as a Solution)? was provided by Gamma Business Communications, a leading supplier of Unified Communications as a Service (UCaaS) in the UK, German, Spanish and Benelux business markets.

Telecommunications 21/04/23

How And Why To Provide Good Customer Service

This informal CPD article, ‘How And Why To Provide Good Customer Service’, was provided by BulliesOut, one of the UK’s most dedicated and ambitious anti-bullying charities.

Telecommunications 14/03/23

GRP Cable Support Systems: A Sustainable and Cost-Effective Alternative to Traditional Steel Systems

This informal CPD article, ‘GRP Cable Support Systems: A Sustainable and Cost-Effective Alternative to Traditional Steel Systems’, was provided by Mita powered by Wibe Group, a cable support systems company who work across different industries, from the food industry's super hygienic requirements to extremely vulnerable environments like offshore wind turbines.

Telecommunications 01/03/23

What is Six Sigma and how can it help your career?

Six Sigma is one of the most well-known and widely adopted methodologies for making business processes more effective and efficient. The following CPD article looks to explain the Six Sigma methodology and how learning the principles and achieving Six Sigma certification can benefit individuals in their career.

Telecommunications 13/02/23

Why screw piles are the future for construction

This informal CPD article ‘Why screw piles are the future for construction’ was provided by ABC Anchors, a UK based helical designer and manufacturer who also offer piling installation services.

Telecommunications 08/03/22

Here is why your business needs Data Enrichment

This informal CPD article Here is why your business needs Data Enrichment was provided by Terragon, a global marketing and data technology firm focused on driving intelligent connections to consumers in Africa.

Telecommunications 08/03/22

CPD for Virtual Reality (VR) Training

Virtual reality is taking charge in recent years. Although introduced in the 50’s, it is now transforming modern technology at a rapid rate. In this article we will be taking an informal look at what virtual reality is, how companies are using virtual reality in the workplace and how can virtual reality improve training for delegates.

Telecommunications 28/01/22

5 Skills Every Marketer Needs in 2022

This informal CPD article on 5 Skills Every Marketer Needs in 2022 was provided by Fabric Academy, a marketing training academy with over 20 years’ experience empowering the most ambitious marketers to thrive.

Telecommunications 19/01/22

What is Data Maturity?

This informal CPD article What is Data Maturity? was provided by The Tesseract Academy, providing executive training in data science, AI and blockchain.

Telecommunications 10/01/22

Nation Building

This informal CPD article on Nation Building was provided by Brian Weatherley at B2B Media Training, an award-winning trade journalist, video presenter, business-to-business magazine editor and media trainer.

Telecommunications 05/01/22

Communications skills - Agreeing to disagree

Is it a good thing to disagree in work meetings? Do you agree with someone disagreeing with what you or someone else in the team is saying? And, are you comfortable with this happening when you're hosting a meeting?

Telecommunications 05/01/22

How to manage a remote team

We often see the question 'how to work remotely?' appropriate for all parties - managers, CEOs, and other team members, but we do not often see 'how do you manage a remote team?'

Telecommunications 29/11/21

Practice (invariably) makes perfect'

This informal CPD article Practice (invariably) makes perfect… was provided by Brian Weatherley at B2B Media Training, an award-winning trade journalist, video presenter, business-to-business magazine editor and media trainer.

Telecommunications 29/11/21

Achieving Business and Market growth with first-party data

This informal CPD article on Achieving Business and Market growth with first-party data was provided by Terragon, a global marketing and data technology firm focused on driving intelligent connections to consumers in Africa.

Telecommunications 01/11/21

Delivering 'Intelligent' Multichannel Customer Engagement via SMS and WhatsApp

This informal CPD article on Delivering “Intelligent” Multichannel Customer Engagement via SMS and WhatsApp was provided by Terragon, a global marketing and data technology firm focused on driving intelligent connections to consumers in Africa.

Telecommunications 27/09/21

Cross-Cultural Communication & How It Impacts Your Writing

This informal CPD article on Cross-Cultural Communication & How It Impacts Your Writing was provided by the London School of Publishing (LSP). In a globalised world, cross-cultural communication is more important than ever. Adapting your business writing to your audience can make your communications clearer, more impactful and can help you avoid offence and misunderstandings.

Telecommunications 07/09/21

Personal Branding is More Important than Ever - Here's Why

This informal CPD article Personal Branding is More Important than Ever - Here’s Why was provided by Koukash Consultancy, a full-service communications and training consultancy driving impactful communication through bespoke solutions.

Telecommunications 31/08/21

Lessons from the loo

This informal CPD article Lessons from the loo was provided Sara Marshall, Founder & Lead Consultant at The Strategy Place, internationally proven in designing, leading and delivering world-class, profitable customer strategies.

Overview of the Telecommunications Sector

The telecommunications sector is a dynamic segment of UK economy in its own right, as well as an integral element of all other industries. The sector provides a wide range of specialist skillsets, ranging from communications systems analysts, infrastructure designers, network engineers, programmers, technical support, telecoms sales and customer services.

The exponential growth of social networking further transforms the telecommunications sector, as social media increasingly becomes embedded in everyday life, evolving at pace the global instant multi-matrix communications platform we now live in.

Technology Insights 2011 states that approximately 1.5 million people are employed within some relation to the IT and telecommunications industry, which equates to 1 in 20 employed UK individuals. The UK’s combined IT and telecommunications industry contributes approximately £81billion (9%) to the total UK economy.

CPD in the Telecommunications Sector

The telecommunications industry is a highly competitive sector, requiring a range of technical and soft skills depending on role and progression. There are a range of training courses, online learning, events and conferences for telecommunications professionals, which cover areas of IT, engineering, business and management. The speed at which development takes place within IT and telecommunications means that the need for effective and evolving Continuing Professional Development programs and policies will become ever more prevalent.

British Interactive Media Association
Institute of Telecommunications Professionals (ITP)
Federation of Communication Services
Incorporated Society of British Advertisers
UK Competitive Telecommunications Association
Institute of Scientific and Technical Communicators
Independent Committee for the Supervision of Standards of Telephone Information Services
Society for Information Technology Management
International Visual Communications Association
Internet Services Providers Association
Institute of Customer Services
Mobile Data Association