Housing Ombudsman Service

Housing Ombudsman Service

We are an independent, impartial service that resolves disputes involving tenants and leaseholders of social landlords.

Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. 

Receive more information

Housing Ombudsman Service CPD Courses and Workshops

Housing Ombudsman Service CPD Online Learning

Housing Ombudsman Service Provider Events

Housing Ombudsman Service

10 South Colonnade, Canary Wharf
London
United Kingdom
E14 4PU

CPD Subsectors

Advisory Organisations
Educational Resources
Support & Training