Introduction

Effective Date: March 2024

Welcome to The CPD Certification Service Limited Privacy and Cookies Policy (“Privacy Policy”). 

The CPD Certification Service Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy sets out how we look after your personal data when you visit our website and tells you about your privacy rights and how the law protects you.

IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this Privacy and Cookies Policy

This Privacy Policy aims to give you information on how The CPD Certification Service Limited collects and processes your personal data  including any data you may provide via our website (www.cpduk.co.uk) when you purchase our certification services (through our website or by getting in contact with us directly), when you register with us as a member or when you otherwise contact us.     

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Policy carefully together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware and understand our practices regarding how and why we are using your personal data and how we keep it secure. This Privacy Policy supplements other notices and privacy policies and is not intended to override them. 

Controller

The CPD Certification Service Limited is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this Privacy Policy).  The CPD Certification Service Limited (company number 03606693) is a company registered in England and Wales, the registered office address of which is at Boston House, 69-75 Boston Manor Road, Brentford, London, TW8 9JJ. We are registered as a data controller with the Information Commissioner's Office (ICO) under registration number ZA336789.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the data privacy manager using the contact details set out below.

Contact details

Full name of legal entity: The CPD Certification Service Limited

Email: privacy@cpduk.co.uk

Postal address: The Data Privacy Manager, The CPD Certification Service Limited, Boston House, 69-75 Boston Manor Road, Brentford, London, TW8 9JJ

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, always appreciate the chance to deal with your concerns before you approach the ICO so please contact us using the details above so that we can try to help you in the first instance.

Changes to the Privacy Policy and your duty to inform us of changes

We keep our Privacy Policy under regular review and we may update and amend this Privacy Policy from time to time and any changes will be posted on our website. We therefore recommend that you check this page from time to time to take notice of any updates or changes to our Privacy Policy. In relation to material changes to this Privacy Policy and where we think it appropriate, we will take steps to inform you via appropriate means. The version of this Privacy Policy was last updated on the Effective Date stated at the beginning of this Privacy Policy. 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us and let us know if the personal information that we hold about you needs to be corrected or updated. 

Third-party websites and links

Our website contains links to and from third-party websites including of our clients, partner networks, advertisers and affiliates. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and if you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these privacy policies or the data they may collect or share about you. When you leave our website, we encourage you to read the privacy policy of every website you visit. 

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (which is called anonymous data).

We may collect, use, store, transfer and process different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, postal address, email address and telephone numbers.
  • Financial Data includes payment card details. 
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and geographic location, preferred language (used to display our website), browser plug-in types and versions, operating system and platform, use of cookies or other devices to store and sometimes track information about you including device type (unique device identifiers) and device screen size (more details on our use of cookies is set out here) and other technology on the devices you use to access this website. 
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, professional qualifications, reviews, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services, items you viewed or searched for, page response times, download errors, length of visits to certain pages (including how much time is spent on which pages), page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
  • Marketing and Communications Data includes your preferences in receiving newsletters and marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products or services or open an account). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW IS YOUR PERSONAL DATA COLLECTED

We use different methods to collect data from and about you including through:

  • Direct Interactions. You may give us your Identity, Contact, Financial, Profile and Marketing and Communications Data and any other personal data by filling in forms on our website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • register on our website and apply for our products or services (including requesting to have CPD materials certified by us); 
    • create an account on our website (or when an account is created for you);
    • subscribe to our service, publications or newsletters; 
    • place an order on our website;
    • request marketing to be sent to you;
    • enter a survey; or
    • correspond, give us feedback, report a problem with our website or contact us. 
  • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. We may also receive Technical Data about you if you visit other websites we operate or websites employing our cookies. Please see the Cookies policy here for further details. 
  • Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below: 
    • Technical Data (including quantitative website data and qualitative data) from analytics providers such as Google, HubSpot and Hotjar (part of Contentsquare Group which specialises in digital experience analytics), based outside the UK and advertising networks based inside the UK. 
    • Contact and Financial Data from providers of technical, payment and delivery services such as PayPal based inside the UK. 
    • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK and social media sites such as Twitter, Facebook and Instagram.

HOW WE USE YOUR PERSONAL DATA 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.
  • Where you have specifically consented to us using your personal data in a particular way (for example, when you consent to our use of non-essential cookies or to receiving our publications or newsletters). You have the right to withdraw consent at any time. Please see the “Opting out” section below for more information on how to unsubscribe from marketing.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you. You have the right to withdraw consent to marketing at any time by contacting us or unsubscribing via any link or instructions contained in the direct marketing communication you receive from us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where we rely on our legitimate interests as the legal basis for processing your personal data.

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.