Complaint Training & Conflict Resolution (Included in Online 1-9)

This course is designed to provide users with an awareness of the ‘National Early Warning Score’ in its current form (aka. NEWS2). This course will cover the following, What is NEWS2? How does NEWS2 work? Using NEWS2 when identifying and monitoring sepsis, Where should NEWS2 be used? Changes to NEWS2 from the original NEWS, Case study, and, Implementing NEWS2

This course has been written to introduce its reader to the requirements and competency surrounding baseline investigations. It is not designed to act as a means by which competency in undertaking these competencies are assessed. It aims to introduce the reader to the required competency surrounding the tasking of baseline investigations (clinical observations). This may include, Instruction on communicating with patients, Gaining consent, Interpreting test results, Conditions that require more frequent monitoring, When to report anything abnormal, Hand hygiene and 'bare below the elbow' requirements.

This online training course looks at basic life support, and covers the primary survey, the recovery position, resuscitation, choking, and heart attacks & angina.

This course is for healthcare professionals that assess or manage transfusions and alternatives as part of their daily duties. It is useful for staff new to blood transfusion nursing and existing nurses refreshing their learning and non-medical prescribers for blood components.

This online training course looks at CPR, and covers performing CPR, using an automated external defibrillator, and the recognition and treatment of anaphylaxis.

All healthcare workers involved in caring for patients with catheters need to understand basic catheter care, in order to achieve the best patient outcomes and minimise complications. This course is mapped to NHS Skills for Health training framework guidelines.

This course is designed for healthcare professionals undertaking the role of a chaperone as part of their duties. The course will cover, What is a Chaperone and their roles and duties, Understanding when a Chaperone needs to be present, and navigating the role with care, The rights of patients and any concerns they may have, Understanding confidentiality issues and the procedures involved in raising concerns, and, Developing your communication skills for this role.

This online training course looks at CIS, and covers the role of the health & social care worker, personal development, communicating effectively, equality & inclusion, duty of care, principles of safeguarding, person-centred support, and health & safety in a social care setting. 9-10 hour online training module.

This course has been designed to provide you with an awareness of the issues surrounding Consent in the NHS. This will include when consent should be sought, mental capacity and the Mental Capacity Act and the rights of individuals to provide or withdraw consent.

Supporting individuals with their continence needs is a very sensitive subject. The physical results are difficult for individuals but the loss of control can be even more distressing. This course is mapped to NHS Skills for Health training framework guidelines.

This course is designed to develop the reader’s knowledge of laser, IPL and LED delivery systems and optical radiation-tissue interactions. It will cover safety, hazards, risk assessments and practical considerations known as the “Core of Knowledge”. This is the minimum standard of training for authorised users, with refresher training to be completed at least every five years. It includes equipment used in conjunction with optical radiation equipment, such as optical fibres, contact tips, articulated arms etc. It excludes non-laser, non-IPL and UV treatment sources.

In this module we explore COSHH and what implications it has that are relevant to Health and Social Care Professionals. This includes introduction to COSHH, prevention of exposure, dealing with accidents and emergencies, control measures, reviewing and recording findings, risk assessments, and employee and employer rights and duties.

This course will help the reader manage the threat of COVID-19 when working with vulnerable people in a healthcare setting. It will cover, Structure & history of coronavirus, Understanding symptoms, Identifying risk groups, Testing for coronavirus, Disinfecting and hygiene, Personal Protective Equipment, Caring for residents with COVID-19, Quarantine rules & guidelines

This course aims to provide you with some of the key knowledge and skills necessary to understand the issues related to administering the COVID-19 vaccination as part of a COVID-19 vaccination programme. This involves understanding definitions legislation and policies and identifying issues surrounding storage of the vaccine and what to do if an adverse reaction is encountered. This module contains information on the following, Vaccine development, Groups prioritised for vaccination, Competency, The consent process, Storage and reconstitution of the vaccine, Administering the vaccine, Managing side effects and sensitivities, Recording Information.

Customer service can make or break a business or organisation. Get it right and people will keep coming back, get it wrong and like ripples on a pond, news that you are not good to deal with will spread. This course will give staff, whether they are customer facing or not, the basics of excellent customer service. Everyone will have to speak to a client or customer at some point. This course will ensure that when they do, the outcome is a good one.

The aim of this course is to update you on the current DISINFECTION AND DECONTAMINATION regulations, in accordance with the Health Technical Memorandum 01-05 and the BDA fact sheets. It includes the layout of the decontamination, the use of equipment for achieving good sterilization of the reusable instruments and rules on storage.

This online training course looks at dementia, and covers common causes & symptoms, person-centres support, communication approaches, life history, and the importance of independence and the support of carers.

This course is for people working to support people who are diagnosed with diabetes. The course is mapped to NHS Skills for Health training framework guidelines.

Working with Display Screen Equipment comes with risks. It is up to employers to ensure that their staff work safely and sustainably by fulfilling the Health and Safety Executives' legislations. This includes how workstations are managed, breaks from screens apportioned and equipment and eye test provided to their staff, both in the office and those working from home. This course will outline the rules and recommendations for this important area of Health Safety Equipment (HSE) legislation.

This course is designed to refresh the learning of domiciliary carers on, Health & Safety, Food Hygiene and Infection control, Dementia and Challenging Behaviour, Safeguarding of Children and Adults.

This module explores the key concepts on the preparation, planning, care and support of those who are dying and the people who are close to them. The course is mapped to NHS Skills for Health training framework guidelines.

This course will introduce you to epilepsy and will help you to understand the condition, how it is managed, what your role in this management is and what having a condition like epilepsy means in a real sense for the person affected by it. The course is mapped to NHS Skills for Health training framework guidelines.

This online training course looks at equality, diversity, and inclusion. It covers discrimination and how to reduce it, key legislation, inclusive support, respecting beliefs, and advice and support.

This online training course aims to identify the people most at risk of injuring themselves during a fall, in order to reduce the risk of falling or injury from falls and to safely deal with people following a fall

This module examines fire safety procedures. On completion, you will be aware of your role and the role of others in relation to fire safety procedures. It covers introduction to fire safety procedures, fire alarms and all types of fire extinguishers and usage of fire blankets and hose reels, classification of fire extinguishers, ways to find local knowledge on evacuation. This course is aligned to the UK Core Skills Training Framework subject "Fire safety".

This course explores the role of the Fire Warden or Fire Marshal in relation to fires in the workplace. The course will look at the day to day duties as well as the responsibilities of a fire warden in the event that the fire alarm is activated. This course will also detail equipment that needs to be checked on a daily basis and covers the procedures for fire prevention and evacuation.

This online training course looks at first aid, and covers laws and provision, primary survey, secondary survey, recovery position, resuscitation, choking, shock, heart attack & angina, wounds & bleeding, and epilepsy.

This course aims to show the reader some of the key aspects of food safety and hygiene for Health & Social Care workers who are involved with food handling in the homes of vulnerable people. It includes food poisoning, personal hygiene, handwashing techniques, food transportation, food preparation and storage, oral hygiene and safe disposal.

The aim of this module is to address ways of handling violence and aggression, paying particular attention to those issues relevant to Health and Social Care Professionals. We will cover the strategies that you may choose to adopt in order to avoid and if necessary handle, violence and aggression within the workplace. As a result, both yourself and others will be better placed to feel safer at work.

The goals and outcomes of this module are to further your understanding of Health and Safety along two strands. The first is Health and Safety legislation and the second is your role and the role of others in relation to Health and Safety within the work place. This course is aligned to the UK Core Skills Training Framework subject "Health, safety & welfare".

This course has been written to introduce its reader to the requirements and competency surrounding Immediate Life Support. It is not designed to act as a means by which competency in undertaking these competencies are assessed. It aims to introduce the reader to the required competency surrounding the use of baseline interventions in a variety of life-threatening situations.

Infection Control and Standard Precautions, HAI (MRSA & Clostridium Difficile) training is mandatory for all Health & Social Care professionals working in direct contact with people who need care, treatment or support and who have the potential to spread infection. The aim of the course is to help the readers understand issues related to infection control and prevention, ways of reducing the risk and controlling the spread of infection. This course is aligned to the UK Core Skills Training Framework subject "Infection prevention & control".