Customer Service

This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace.

There are a wide range of tools and processes that use abrasive wheels and ensuring these are used correctly and safely is of paramount importance. Applications range from hand grinding to disc cutting. This course covers the anatomy of an abrasive wheel, the dangers associated with their use, storage and handling and much more

This course is intended to give you an overview of how the National Food Hygiene Rating Scheme works, what the scoring criteria are and how these are assessed by the inspectors, the appeals process, the Safer Food Better Business management system, E-Coli and concludes with some practical advice for ensuring your premises gets the best score possible.

ADHD is a chronic condition that creates a range of persistent symptoms such as difficulty sustaining attention, hyperactivity and impulsive behaviour. The course covers the definitions of ADHD, the different types of ADHD and how to recognise some key signs and symptoms. It'll also talk about how ADHD is diagnosed and treated, and offer some useful information about how to live with ADHD.

This course is intended to provide you with the knowledge you need to complete the test to become a personal licence holder. It covers all the major topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

This course covers general allergies, food allergies and food intolerances and explain the differences between them. It covers the 14 allergens controlled by legislation along with food additives and how they can trigger allergic reactions. It takes a detailed look at the symptoms of food allergies and takes in the wider picture discussing the current theories of why rates are increasing. It then finishes off by covering practical steps that can be taken to reduce the risk from allergens and also what steps can be taken both internally and externally to monitor the control measures.

This course examines bribery and the legislation, measures and procedures that can uncover, control and reduce the impact of this criminal activity. This information is broken down into the following sections, Why corruption and bribery occur, The UK Bribery Act, Anti-bribery policies, anti-bribery management systems and how to deal with bribery in the workplace.

This course covers the commitments laid out in your company's anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work and some case studies to illustrate the points covered throughout the course.

This course covers the essential facts about money-laundering, along with the relevant legal aspects and how companies can set up systems and policies to detect and deal with what is a major criminal problem, worldwide.

Asbestos is probably the most dangerous building material ever used. Every year thousands of people fall ill and die because of exposure to asbestos and it was widely used by the construction industry right up until the year 2000.

Asbestos is probably the most dangerous building material ever used. Every year thousands of people fall ill and die because of exposure to asbestos and it was widely used by the construction industry right up until the year 2000.

The Health and Safety (Display Screen Equipment) Regulations contain special directives covering DSE safety. Both employers and employee?users have responsibilities under the legislation.

This course will provide you with an understanding of what autism is and how it affects a child's daily life. It will touch on what factors contribute towards a child developing autism as well as some of the typical behaviours associated with it and how to can provide effective support for those with the condition. It also discusses what happens during the diagnosis process, some of the intervention methods that can help manage the condition and suggests some simple adaptations you can make to improve a child with autism's day to day life.

This course will cover common vehicle reversing accidents and the crucial role played by the banksman. It will also look at the controls and actions that can reduce the likelihood of such accidents.

This course will provide candidates with a general understanding of basic fire awareness including what should be done in the event of a fire, how to prevent a fire occurring and a basic introduction of the protocol of extinguishing a fire. It is a cost effective way for employers to fulfil their legal obligation to provide their employees with the necessary understanding of fire awareness.

This course will provide candidates with a general understanding of basic fire awareness including what should be done in the event of a fire, how to prevent a fire occurring and a basic introduction of the protocol of extinguishing a fire. It is a cost effective way for employers to fulfil their legal obligation to provide their employees with the necessary understanding of fire awareness. This course covers the same content as the Basic Fire Safety course with additional content tailored specifically for employees that work in care homes.

This course explains the background to Legionella, the potential risks associated with water systems and how these can be prevented or controlled.

The Care Certificate is an identified set of standards for people who work in the health and social care sector. Our care certificate online course offers a collection of Interactive courses tailored to meet the standards of the Care Certificate. It's intended for all professionals in healthcare sectors striving to achieve the Care Certificate.

This course will cover a range of important topics related to mental health conditions that children and young people can experience and the many ways they can be offered support.

This course defines conflict and explores its impact and role in the workplace. It reviews some of the triggers and ways to effectively manage conflict.

This course explores the risk to workers caused by the Covid-19 virus and covers actions that can be taken by employers and employees to protect themselves and each other as they return to work. The content of this course is based on the latest information from the UK government and the NHS.

This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

This course cover the basics and other concepts like legal requirements, subject access requests and company policies

This course is intended to provide an overview of the common types and symptoms of dementia as well as going into how it can affect the brain in different ways. It also covers strategies to use with clients with dementia and dealing with challenging behaviour. The course is intended for anyone who works with or around people that may be suffering with dementia.

Over 350 million people in the world are affected by depression. This online course will raise awareness of depression and how it can be recognised, diagnosed, classified and treated.

When people have good mental health, they are more likely to fulfil their potential. That means they enjoy work and cope easily with work situations. They have a happy family life and good social relationships. This course covers the steps that organisations should consider when developing and implementing a comprehensive workplace Mental Health Policy.

Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people. This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

This course is aimed at people working in the health and social care sector and will provide an overview of the condition, the common symptoms that might indicate someone has diabetes, methods of diagnosis, some possible treatments and common complications that can affect those with the condition.

The course will start by defining dignity and privacy within the healthcare sector, and will explain how the two are quite often linked. It will then go on to give you a range of useful professional tips about setting up the right working relationship with your service users, and discuss some of the issues that can arise when dignity and privacy are not respected.

This course covers the aims of the disciplinary procedure penalties including investigations, allegations and suspensions, procedures for carrying out hearings and appeals.

The Health and Safety (Display Screen Equipment) Regulations contain special directives covering DSE safety. Both employers and employee?users have responsibilities under the legislation.

This course is intended to provide you with the information you needed to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees.